Delivery & Returns

Shipping & Return Policy – Seysïa

At Seysïa, we're committed to giving you a smooth and satisfying shopping experience—from fast shipping to flexible returns. Below is everything you need to know about how we handle shipping and returns.

Shipping

Delivery Areas:
We currently ship to all U.S. states.
If your location isn’t covered, feel free to contact us at contact@seysia.com; we’ll do our best to assist you.

Processing & Delivery Time:
Orders are prepared and shipped within 1–2 business days after confirmation.
Delivery usually takes 4–7 business days after shipment.

Shipping Fees:
Shipping costs are calculated at checkout based on your destination and order weight.
Free shipping is available on all orders over $50 (unless otherwise stated in promotional offers).

Order Tracking:
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.

Returns

If you're not fully satisfied with your purchase, you can return it within 30 days of receiving your order.

Eligibility Conditions:

Items must be returned unused, in their original condition and packaging.
Proof of purchase (invoice or confirmation email) is required.
Return shipping costs are the customer's responsibility, unless the item is defective or we made a mistake.

Return Process:
Please email us at contact@seysia.com with the subject: “Return + Order Number” and include:

Your order number
The reason for your return
A brief description or photos if the item is defective

Once your request is approved, we’ll send you the return address and detailed instructions. After receiving and inspecting the returned items, we’ll notify you about the status of your refund or exchange.

Refunds:
If your return is approved, a refund will be issued to your original payment method within 7–10 business days.
Initial shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items:
For hygiene and safety reasons, used products, items showing signs of wear, and personalized products cannot be returned.

For any questions or assistance with your order, don’t hesitate to contact us at contact@seysia.com.

We're here to ensure your satisfaction and help you feel better—every day.

Thank you for choosing Seysïa. 💖